Hello!

My name is Caroline Franz. I’ve built my 18+ year career at the intersection of design, research, and strategy, always focused on anticipating what’s next and translating insights into meaningful innovations. I started in architecture and interior design, then earned dual master’s degrees in design and business, which gave me both the creative and strategic foundation to lead innovation work.

At Kaiser Permanente, I served as Associate Studio Director in the Garfield Innovation Group, where I led national projects on digital equity, nutrition and health, and the redesign of a $15M innovation center. These efforts required me to combine foresight — envisioning long-term possibilities like preventing adverse childhood experiences within a generation — with practical design leadership to deliver outcomes that improved patient and community health.

Most recently, as Service Design Lead at Risant Health, I worked with Cone Health and Geisinger Health to translate complex clinical and operational needs into patient-centered, value-based solutions.

Across all of these roles, my strength has been helping leaders see around corners, align on bold futures, and operationalize those visions into tangible strategies.

Please look around my site to see what I’ve worked on in life and feel free to contact me with your thoughts. I am always looking for new ideas, inspirations, and colleagues. 

Best,
Caroline (DeWick) Franz
NCIDQ Certificate #27651